SHIPPING + RETURNS
COVID SHIPPING DELAYS
We are fully operational and shipping to: Australia, NZ, USA, Canada, UK, most areas of the EU, limited areas of Asia, and limited to the rest of the world.
If you can proceed to checkout with your address, we can ship to you! If you cannot checkout with your address, there are shipping restrictions in place, so please check back again soon.
Shipping within Australia and New Zealand is free on orders over $100 AUD
DELIVERY ESTIMATE TIMES
We do not use Amazon, we never have in the past, and don't intend to in the future and we are proud of it! Shipping takes time and costs money for small businesses with a focus on the environment. All shipping costs have dramatically increased this year due to COVID and we do our best to make these as affordable as possible for you.
While our shipping times are great, we are constantly working towards faster, lower cost, better shipping, while still paying fair trade rates with staff equality allowing us to hand pack your order with love. As we grow we hope to be able to employ people to work directly with us to hand-pack and gift wrap EVERY order, but doing this for the whole world is currently not feasible right now. We thank you for your understanding, we are always growing and evolving and your patience is greatly appreciated.
We send orders with trackable delivery through Australia Post, from Australia to any address within Australia. Delivery is calculated upon checkout based on the weight of your order.
Please allow a period of 3 – 5 business days for delivery to metropolitan areas, and 4 – 8 business days for delivery to regional areas within Australia.
Please allow around 2-4 weeks for delivery to international addresses (we ship from Australia, USA, UK and Europe), and longer at peak postage times like the holidays. Please allow up to 4 weeks for locations that are considered more remote from capital cities in the UK, EU, Aus or USA.
Please note that Magic of I. PTY LTD is not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of Australia – these are the sole responsibility of the recipient.
ITEMS ON PRE ORDER
If an item is on pre order, we will hold your entire order until the item arrives. We then ship your whole order together in one package. This saves on shipping costs and packaging. If you would prefer not to wait, please order your items separately.
Please note, while we go above and beyond to ensure timely delivery of your items by the pre order dates mentioned on our website, the nature of shipping and production is complicated. Shipments may be delayed by factors including production delays, stock not arriving as planned and delayed customs clearance. We will always update you on any hurdles as we experience them, but keep this in mind when you pre order any item from us.
Please be patient, use the tracking number and contact the carrier if there is an issue.
Magic of I. is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common, and can affect the transit times outlined above. Please take into consideration delays due to COVID mentioned above.
If you have waited longer than the anticipated delivery timeline listed for your order, please contact us straight away.
We’ll do our best to help you out.
ORDER CHANGESPlease choose carefully, all orders are passed onto our dispatch team immediately and processed automatically to speed up the shipping process for everyone. We are unable to change a shipping address or order preference once passed on to our dispatch team.
ORDERS RETURNED TO SENDER
Please ensure your delivery information is correct when you process your order. If attempted deliveries are unsuccessful, please be sure to collect your package from the specified Post Office within the nominated time frame. If your orders are returned to us because you have provided incorrect information or did not collect your package before it was returned, you will be charged a fee to have it shipped out again.
IMPORT FEES + CUSTOMS
We are not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of Europe. If an order is undeliverable at a destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the order will be returned to us. Reshipping your order will incur an additional shipping surcharge.
PAYMENTYou can make your payments securely through our store with Visa, Mastercard or PayPal.
RETURNS + DAMAGED PRODUCTS
When making a purchase from Magic of I. please choose carefully! In order to provide every customer with a beautiful brand new product, we cannot accept returns on any purchase. If anything you’ve ordered arrives damaged or faulty, please contact us straight away, providing us with your order number, a description and photo of the damage.
LOST IN TRANSIT
If your order is showing as 'Delivered' but you have not received your order, please contact us immediately.
We are proud to announce we have partnered with Pachama to offset our shipping emissions.
Check out our impact HERE